Do you ship to my city and location?
- We currently deliver to all Major cities
What is the estimated delivery time?
- Our Products are typically dispatched within 1-4 days of order confirmation depending on the Product Availability. Once the product is dispatched for delivery we will notify you of the same.
- Our Standard Delivery is 7-10 days post dispatch.
- All the products are transported and delivered using our delivery partner Delhivery.
- While we try to ensure that the Product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not got in touch with you.
Are there any shipping charges?
- We charge for shipments based on standard shipping charges which are applicable by our delivery partner. When you enter a pin-code in the address field website will re-direct you automatically.
How do I track my order?
- The best way to check your order status is to sign-up at Astarahome.com and go to the order tracking page: https://astarahome.com/order-tracking/ We try our best to deliver your Product before you can even think ‘Where is it now?’ 🙂 i.e. well within 10 days of your order (or 14 days of the promised shipment date in the case of pre-orders). In a few cases however, we take closer to our promised 14 – 18 days for delivery. In such cases, we proactively call / email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us for 10 days after order (or 10 days after promised shipment date in the case of pre-orders) do give us a call at our customer care number or email us at email@example.com.
What should I check when the product is delivered to me?
- Please check for all the following items when the product is delivered to you:
- Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer / insect infestations please share us a photo of the product to firstname.lastname@example.org.
- Once the product is delivered and our delivery team leaves your location, we will be able to only honour manufacturing defects and other fair usage breakages as outlined in the warranty policy.
What if I receive a damaged product?
- We manufacturer who have highly specialized quality control measures that ensure the product is up to our standards when you receive the product. In case you receive a damaged product (damage as defined above), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please share us the photograph of the product to email@example.com
- Our team will assess the damage and get back to you within 2 business days. Depending on the degree of damage, we will either repair the product, or offer you a replacement.
- Once we have delivered the product and left the customer’s premises, we will not be able to accommodate any cancellation or replacement requests (other than any damage incurred to the product) please go through our Return Policies. we recommend that customers be present at the time of delivery to check for any possible manufacturing defects. Should there be any, please inform the Service Associate. Our delivery staff will assist you with any questions you may have.